Inbox

All complaints, disputes, and risk items in one place.

Cases

Escalations • ratings • emergency exits • cancellations • refunds

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Manual Email

Send one-off branded emails using the Kleno template.

Compose Email

Uses the same logo/background/card layout as system emails.

Bookings

Search and drill into any booking.

Search

Search to see results.

Exceptions

Unassigned jobs, late starts, and overdue completes.

Ops exceptions

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Refunds

Refund history with clawbacks and notes.

Refund history

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Transactions

Swap between Platform account, Company allocations, and Company profits to view transactions.

Account

Browse by date range, or search by booking ID.

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Dashboard

Ops and finance at a glance.

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Last updated: —

Finance

Virtual Balance Breakdown

Platform Account £0.00
Cleaner Allocations £0.00
Company Available £0.00
Safe Withdrawable £0.00

“Processing” amounts are pending settlement on Stripe and may temporarily affect allocations.

Platform totals

Total bookings
0
Total cleaners
0
Total customers
0

Refund impact (selected range)

Refunded to customers
—
Cleaner clawbacks
—

Refund totals reflect Stripe refunds and the portion recovered from cleaner clawbacks.

Referral incentives

Referral links
Pending rewards
Cleaner rewards paid
—
Customer discounts remaining
—

Ops

Jobs booked today
0
New bookings created today
Jobs completed today
0
Completed and paid jobs today
Jobs scheduled (next 7d)
—
Upcoming cleans in the next week
Unallocated booked jobs
—
No cleaner assigned (next 24h)
All pending bookings
—
Bookings waiting for cleaner acceptance
Cancellations
— today
— in the last 7 days
Open complaints
—
Escalated conversations not resolved
Pending verifications
0
Cleaner checks awaiting review
Worker compliance
0
DBS or Public Liability expires in 60 days
New sign-ups
C: — | U: —
Cleaners and Customers today

Cleans per day

Booked vs completed vs cancelled

Complaints / escalations

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Recent cancellations

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Recent refunds

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Payment Tracking

Monitor all transactions and revenue

Issue Customer Refund

Refunds are processed via Stripe. Cleaner clawback is capped by what the cleaner earned for the booking.

Grant Cleaner Bonus

Bonuses credit the cleaner wallet instantly and are recorded as a negative company profit entry.

All Transactions

Cleaner Verifications

Review and approve cleaner documentation

Statistics & Analytics

Growth metrics and user demographics

Job Activity (Last 30 Days)

Signup Trends

Top Areas

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Calendar

Booked (blue) / Assigned (green) per day (excluding cancelled).

Month view

Map View

Geographic distribution of customers and cleaners

Customers
Cleaners
Both Available

Daily Jobs

View all bookings and completions for any day

Jobs Booked
0
Jobs Completed
0

📅 Jobs Booked

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✅ Jobs Completed

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Customer Support

Manage customer inquiries and issues

Support Tickets

User Search

Search for customers and cleaners by name, email, or phone number

Suspended / Blacklisted Users

Review and manage restricted customers and cleaners.

Withdraw Funds

Transfer profits to your business account

Safe Withdrawable Amount £0.00

Withdrawal History

No withdrawals yet

Settings

Manage payout bank account for company withdrawals

Withdrawal Bank Account

Choose which bank account receives payouts when you withdraw from the admin panel.

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